The Index difference
Conveyancing is about people and during the process there are challenges and hurdles that require individual attention.
As part of that process a Search Provider must understand this. We at Index believe you cannot offer the level of personal and detailed service that is required from a central automated IT system. In fact we believe that conveyancers have unfortunately become accustomed to a poor, ‘hands off’ style of service. One size does not fit all.
That’s why Index is different. In our view it is important to form close working relationships with our client's, it’s the only way we can understand our clients specific needs, and provide the exact service they require. It’s the little things that matter.
Hence why we have local offices, where someone is always available to take a call and deal with requests immediately, Offices that are run by local people, using local knowledge and expertise to provide the products our client’s want, when they want them. Because we are local, we can provide additional services that the centralised providers simply cannot. We save our clients time and money.
Of course we embrace modern technology, but this is a people business and we are driven by our client’s needs and expectations.
We are different.